Refund Policy

Refund Policy

Moksha Wash n Wear Services follows standards and policies set by the Laundry and Dry Cleaning Industry.
Dry Clean and Laundry Policy: We exercise utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or the development of small holes in fabric that are not readily apparent before processing. In dry cleaning and laundering, we cannot guarantee against color loss, color bleeding, and shrinkage; or against damage to weak and tender fabrics.
Household Items and Leather/Suede Policy:
• All household items, leather and suede garments are cleaned 100% at the customer’s own risk.
• The Laundry/Dry Cleaning Factory does not accept any responsibility or liability for any damage or fading as a result of the laundry/dry cleaning process.
• Re-Cleaning Policy within two (2) days after delivery, you may return any dry-cleaned or laundered items if you are not completely satisfied with the quality of our cleaning, and we will re-clean them free of charge.
Loss Policy:
We exercise utmost care in processing clothing items received to avoid misplacement or loss of items. However, there will be instances where items may get misplaced or lost. As such, differences in count must be reported within 24 hours of delivery. Unless a list accompanies the bundle, our count must be accepted. In case of loss to the garment(s) or item(s) by Moksha Wash n Wear or Moksha Wash n Wear authorized delivery person, compensation up to the maximum, ten (10) times of garment or Service Invoice value or Rs. 3,000/- (Rupees Three Thousand Only), whichever is lesser shall be given to the Customer by Moksha Wash n Wear, regardless of brand or condition excluding leather, suede and household items which are at customers own risk at all times.
Refund Policy:
Full Refunded of particular item service invoice value will be provided in the following cases Unprocessed garment(s) or Item(s) kept on hold in the workshop due to potential damage to garment(s) or Item(s) Based on customer request the garment(s) or Item(s) kept unprocessed
Refund Timeline:
Minimum Refund Timeline: Refund requests for unprocessed garments or items must be made within 5-7 working days from the time of delivery.
Maximum Refund Timeline: Refunds for eligible items will be processed within 5-7 working days from the approval of the request.

Return Policy
Moksha Wash n Wear Services follows standards and policies set by the Laundry and Dry Cleaning Industry.
In case of any unsatisfied service with the said garment(s) or item(s), the customer may book for re-process up to two (2) times within twenty-four (24) hours from the time of delivery of garment(s) or Item(s). No garment(s) or Item(s) shall be accepted for re-process without the original Moksha Wash n Wear barcode process tag on the garment(s) or Item(s). failing which Moksha Wash n Wear is not liable for any loss damage or quality defects of garment(s) or Item(s).